Return window

You may request a return or exchange within 14 days of delivery.

Eligibility

Items must be unused, unwashed and in original condition, with all tags and packaging.

Final sale

Sale and discounted items are final sale and cannot be returned or exchanged unless they arrive damaged, defective or wrong. Custom or personalised orders and items showing signs of wear are also non-returnable.

Damaged, defective or wrong items

Email us within 48 hours of delivery with your order number and photos. We will replace the item or refund you, and we cover the return shipping.

How to return

1. Email posheri.official@gmail.com with your order number and the reason for the return.
2. We will reply with the return address and instructions.
3. Pack the item securely and send it using a trackable service.

Return shipping

• Pakistan: return shipping is paid by the customer unless the error was ours.
• International: return shipping and any duties or taxes on the return are paid by the customer unless the error was ours.
• Original shipping charges are not refunded unless the error was ours.

Refunds

Once we receive and inspect your return, we issue a refund, exchange or store credit. Refunds go back to your original payment method within 7–10 business days. For cash-on-delivery orders, we will contact you to arrange the refund. Exchanges are subject to stock.

Cancellations

Orders can be cancelled or changed within 24 hours of placing them — email us as soon as possible.