Returns & Exchanges

🔄 Returns & Exchanges – Posheri

At Posheri, we want you to feel confident and happy with your purchase. If something doesn’t fit or meet your expectations, we’re here to make it right.

🗓️ Return Window

You may request a return or exchange within 14 days of receiving your order. Please contact us as soon as possible if there’s an issue — the sooner we know, the faster we can assist.

✅ Eligibility for Returns

To qualify for a return or exchange:

  • Items must be unused, unwashed, and in original condition
  • All tags, labels, and packaging must be intact
  • Items must be returned in their original packaging
  • Final sale items and intimate apparel (due to hygiene reasons) are not eligible

🚫 Non-returnable Items

We do not accept returns for:

  • Custom or personalized orders
  • Sale/clearance items
  • Items with visible signs of use or wear

🛠️ Issues Eligible for Return/Exchange

You may return/exchange your item if:

  • It’s damaged or defective
  • You received the wrong size or product
  • You changed your mind (on eligible, full-priced items)

🔁 How to Request a Return or Exchange

  1. Email us at info@posheri.com with your order number and issue
  2. Our support team will send you a return form and instructions
  3. Repack the item securely with all original accessories/documents
  4. Send it to the return address provided by our team

💸 Refunds, Store Credit & Exchanges

  • We offer refunds, exchanges, or store credit once your return is approved and received
  • Refunds are processed within 7–10 business days to your original payment method
  • Exchanges and store credits are issued promptly after inspection

🚚 Return Shipping

  • Return shipping is the customer’s responsibility unless the error was ours (wrong item/defect)
  • We recommend using a trackable service for returns

⚠️ Damages or Incorrect Items

If your item is damaged, faulty, or incorrect, notify us within 48 hours of delivery. We’ll take care of it swiftly and ensure you receive the correct item.

🔄 Quick Exchange Tip

Want a fast exchange?
Return the item and place a new order for your desired size/product right away. We’ll refund the original item once it arrives.

📝 Need Help?

For any return or exchange questions:
📧 info@posheri.com